FAQ

HOW LONG DOES THE WHOLE PROCESS TAKE, FROM PLACING AN ORDER TILL RECEIVING THE PACKAGE?

Usually it takes up to 24-48 hours for us to prepare your package for dispatch. Transit time takes approximately 6-7 working days. Our retail prices have a premium delivery service included, first-class priority airmail which has the maximum level of security and safety for this kind of shipments. Maximum discretion is used in our packaging and shipping methods as we currently operate with a shipping success rate of 100% to US and to most of the EU member countries.

Note: This shipping time will depend on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience. Usually, 95% of all our worldwide shipments are delivered in less than 6-7 days while the rest of 5% will arrive in 8-12 days. This is a reflection of inconsistencies with various postal representatives and not services provided by us.

HOW DO I PLACE AN ORDER?

A very easy one! Start to add your wanted products to shopping cart and choose your payment method. Next you’ll be asked to login create a new account if you don’t have one yet. Enter you shipment address and delivery name and proceed to checkout. Before finally placing your order, on the order review page, you still can choose a different payment method, double check and edit your address and delivery name or read full payment instructions for all available payment methods.

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

You’ll get a confirmation as soon as you place your order. Actually two separates ones. First, on the page will open immediately after you press the “PLACE MY ORDER” button. This page also contains all necessary payment details: WU, MG and Bitcoin. Links to full payment instructions and a handy bitcoin guide are available on this page as well. In addition, you’ll receive an order confirmation email which also contains all the information named above.

Note: Certain email providers and /or email applications may misroute our emails. Please always make sure to check your Spam/Junk folder and add our email to your contacts list. However, if for any reasons you still cannot find your order confirmation email, please take notice, all information related to order payment, order status and tracking information is always available in “MY ORDERS” section of your account.

DO I GET ANY DISCOUNT FOR BULK ORDERS?

We have many discount levels. Discount is applied by default for all orders paid with Bitcoin. Also, every other discount depends on the product type you order. Please contact us for further details.

HOW DO I CREATE MY ACCOUNT?

The most convenient way to create an account is to start placing an order. Assuming you’ve added all wanted products to your cart, choose your payment method and click the “LOGIN TO YOUR ACCOUNT” button. On the login page click the “CREATE MY ACCOUNT” button and enter you name, email address and choose a password.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Yes, you do. Creating an account is mandatory. All orders are placed only through our website. In your account you will be able to view a detailed order information: payment details, order status and history, tracking number(s). Furthermore, you can view and edit your default shipping address or change your current password.

HOW DO YOU KEEP ALL MY DATA SAFE?

Your security comes first. We are running our own servers since 2016 and all of them are protected and encrypted by an advanced security infrastructure developed and maintained by our team of programmers and software security specialists. Besides that, all servers are located outside US jurisdiction.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Currently we accept Bitcoin, Western Union and MoneyGram. Assuming you are familiar to our payment methods, all necessary payment details will be provided right after submitting your order. A confirmation mail with all necessary info will be sent as well.

Note: We do not accept credit/debit cards, PayPal or any other payment methods that aren’t mentioned above. No exceptions on this particular situation.

Hint: Start saving today. A 10% discount is applied for all orders paid with Bitcoin.

HOW DO I MAKE A PAYMENT THOUGH?

On the next page will automatically open after you place your order you’ll find all payment data with payment instructions. The same information along with your order invoice will be sent to you with your order confirmation mail. If you still need assistance in your account you can find a “Payment instructions” section that will guide you through the entire process.

DO I NEED TO CONFIRM MY PAYMENT? HOW DO I CONFIRM IT?

Payment confirmation is mandatory for all accepted payment methods (Bitcoin as well). For payment confirmation you’ll have to use the confirmation form in your invoice sent by email or the confirmation link available in “My Orders” section of your account. We’ll automatically receive the payment data if you use one of those two.

HOW SOON YOU WILL SHIP MY ORDER?

Usually, your package(s) will be prepared in 24-48 hours after your funds were picked up. However, you are not always able to ship it in the same day. We are shipping Mondays to Fridays and even Saturdays from certain warehouses. Please consider national holidays which are different from warehouse to warehouse.

SHIPPING COST?

Our shipping cost varies from $40 to $50, depending on the warehouse from which you will select your items.

Multiple warehouse selection will implicitly result in multiple shipping costs added to your order.

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